Customer Feedback

Service rating : Great
Product : Professional thickness enhances paintings. Delivered quite quickly in damage proof packaging. ordering correct sizes online was very easy.

Excellent frame made to order to fit 3 art prints. I've used this company several times, always great service, received quickly and well packaged.

perfect fit and match for other frame that I had

Service rating : Great customer service and quick turn around on a large order
Product : Reasonable price for archival photograph mounting

Service rating : Prompt dispatch and delivery. Good choice of frames.
Product : Good value, good quality, made to measure picture frame. Very pleased. Prompt dispatch and delivery.

Service rating : Very quick and efficient
Product : I like the easy to use website and the quality of the products

The frame arrived late in the day: around 8:40pm

Service rating : Hassle free.
Product : Really pleased, well made, exact size and excellent value for money.

Service rating : Excellent service. Goods well-packed for safe shipping.
Product : Perfect!! In fact, I actually plan to buy more. I will be sending them as gifts.

Excellent craftsmanship with these frames.
I am a professional artist and these frames are of exceptional quality and perfect for my exhibitions. I highly recommended this company and I will definitely be ordering again. Thanks for such a great service.

Service rating : I use them regularly and their service is great - check the stated times. It is NOT next day as some people seem to think 😆
Product : I love the range of floating frames available. My only comment is the wood is very soft, so take care not to damage them!

Service rating : Fantastic Service - I would recommend their service to the WORLD as they are brilliant with an amazing choice of frame, easy ordering and reliable delivery! Totally AMAZING!
Product : As always Picture Frames Express came up top trumps and my picture looks AMAZING in it's bespoke frame. I cannot recommend Picture Frames Express enough - all of my craft projects end up framed and on the wall. Fantastic selection, easy ordering process and a quick and reliable delivery service! Absolutely brilliant - huge thanks.

Service rating : Very good. Website easy to navigate and order process quick snd easy. Items arrived well packaged and on time.
Product : Excellent! Quality, ease of ordering, delivery all spot on for the price. Thank you

Good. if slower than usual.

Service rating : Excellent service and quick delivery.
Product : I’m delighted with the frame, it’s exactly what I was looking for and I will be buying more! Quick delivery well packed. Thank you.

Service rating : Good efficient service
Product : Arrived well packaged and was as ordered. Good quality card and colour is as stated.

Service rating : Easy to select frame and mounts with a good range of choices. Well packaged for delivery within good timescales.
Product : Perfect fit and good quality. No complaints.

Service rating : Very prompt delivery for a bespoke product. Excellent packaging. Very good price. Customer service deals with queries with a personal response.
Product : Fabulous frame design, excellent build quality, never warped or crooked, fine joints, excellent paint finish. I buy multiples of this frame from Frames Express.

Service rating : Quick service

The frames were better than expected. I have called the company and got an instant response. I have explained that the timing was important, since the frames I have ordered were for a birthday present, and the company took care of cutting and shipping them out very quickly.

I would recommend
V
Product : Quick service

The frames were better than expected. I have called the company and got an instant response. I have explained that the timing was important, since the frames I have ordered were for a birthday present, and the company took care of cutting and shipping them out very quickly.

I would recommend
V

Service rating : Was generally very good. Website made it easy to design and they provide a lot of information on the Website. Only improvement would be to provide updates on the progress and tracking information. The frame just turned up without any forewarning whilst I was kept wondering prior to that.
Product : Very nice style and coloured solid wood frame. Would recommend.

Service rating : Quality product at an excellent price
Product : Excellent frame and perfect fit, really accentuates the picture, well made and quickly delivered.

Service rating : Service was excellent. The lady I spoke to on the phone before I placed my order was very helpful and friendly. The online ordering process was straightforward, and plenty of space for notes to the framers, which I appreciated. I have forgotten exactly how many, but the delivery of the frame was only a few days from ordering. The frame was very well packed in recycled packaging.
Product : I am very pleased with the frame. It is well made, and arrived in only a few days. The size was exactly as I had requested, with the tolerance erring in the larger direction, also as requested. The retention clips at the back had been placed exactly where I had asked for as well. All at a very reasonable price. The lady that I spoke to on the phone before ordering was lovely and very helpful. I will be back next time I need a frame.

Perfect

Service rating : Excellent service. My dimensions were adhered to exactly, making the assembly of the picture frame straightforward and easy. Highly recommended.
Product : The museum grade backing and mount I purchased is first-rate for the long term protection of the one-hundred-year-old label I wished to display.

I’ve always recommended Picture Frames Express because their frames are accurately sized, look great, come at a great price and the icing in the cake is they don’t charge ridiculous delivery prices to residents living on the mainland in Scotland. First time I’ve ordered this white frame and really impressed with it!

Perfect box frame all dimensions correct very pleased

very pleased with my frame to contain my painting.
I gifted the painting and frame to my son, who was delighted and impressed with your frame and my painting.

Service rating : Excellent
Product : Beautiful well made solid frames. Delighted with my purchase and will be buying again.

Service rating : Lovely frame. Well packaged, product as described.
Product : Great product. As described.

Service rating : reliable
Product : It was what I wanted.

Service rating : Excellent
Product : Excellent frame. I have been using this company for a number of years and they have always given such good service. And the frames whether big or small so well packed.

Service rating : Very happy with the product and service
Product : ordered a frame to match one ordered a few years ago, very pleased the same style existed and it matches perfectly. Many thanks

Service rating : It took a week until I got a notification that the frame was dispatched and it arrived on Saturday. That's a week wait for a bespoke frame which is alright
Product : I am very happy with my purchase. The price value are very good and am looking forward to my next order.

Always great quality and quick dispatch

Service rating : Perfect
Product : Perfect . Just what I need.

Service rating : Product was what I ordered
Product : Not a standard size but made to fit perfectly

Service rating : great frame company
Product : as described, a deluxe gold colour

Exceptional Quality frames, a real touch of class. Super company, my go to for framing oil paintings. 🌟

Delighted with the processing of my order. Details incorporated into the design and a speedy delivery. Very pleased with the outcome and my pictures are now on display on my piano and look very impressive

Service rating : Frame was exactly as I expected. Delivered on time. Well packaged.
Product : Love these frames and being able to create the perfect one for my photos. I have bought several over the years and they look great.

Good quality frame. Good service. Arrived on time.

Service rating : Good
Product : Ordering was simple.
Arrived reasonably promptly think about 5 days. Comes with hooks and cord and easy to fix and hang even with only basic tools and diy skills

Service rating : The entire service was excellent and the frame was perfect - it look great and it was easy to fit the picture.
Product : The 28mm Antique Gold frame was perfect. Very happy with the whole process from ordering to framing the picture which looks great.

Service rating : Excellent, very kind, replied quickly.
Product : I made a mistake on the order for the fixings and the staff were very kind and happy to change it and give me the small refund with grace. I've used these frames for years and they are affordable for work going into galleries.

I painted over this frame using matte paint and it looks great. I’ll certainly order again

Very good service and very precise measurements. The choice and quality of the frames is excellent.

Service rating : Very quick delivery and frame we’ll packaged.
Product : Very elegant frame. Wasn’t sure how it would look in real life but the detailing is very crisp. Perfect for a portrait. Haven’t fitted the picture yet and there will be a small brass plaque.

Service rating : 10/10 all round! Will use again
Product : Great quality and quick delivery!! Will definitely keep using picture frames express

Excellent service- quality moulding, fast turnaround and well packaged.

I was very pleased with my frames, They arrived on time. The packaging was good and they were nicely made.

Service rating : arrived in good condition and promptly
Product : very good frame, arrived promptly. no complaints from me. :)

Service rating : Couldn’t fault it.
Product : Brilliant service. Wanted a bespoke size frame for a photo and this arrived and it’s just perfect. Delivery was as expected. Would definitely use again.

I am happy with the service I received.

Service rating : It was excellent. The website is easy and detailed, the range of possibilities are great, and delivery and communication were fine. The item arrived well packaged and just as described.
Product : The whole process was exactly what I wanted. I needed a frame and mount for an unusual size- the website was very clear, the product was ideal and the whole experience was excellent.

Well made, looks good and arrived on time.